After-sales is not “we will try our best”. For hotels, it is an operational requirement.
A practical after-sales package
Spare parts list: handles, hinges, drawer slides, locks, touch-up kits.
Punch list workflow: photos, severity, timeline, responsibility.
Warranty boundaries: manufacturing defect vs site damage.
Response SLA: who replies in 24 hours and who ships replacements.
Conclusion: the most cost-effective warranty is prevention — clear QC records and export packing that reduces damage in transit.
